From Logistics to Mobility

For more than 25 years, we have helped the Australian Defence Force move its people and their families across the country. Today, we manage approximately 23,000 relocations each year – this makes use one of the largest workforce mobility programs in Australia.
Supported by a dedicated team of more than 180 specialists, our programs provide the scale, operational control and defence expertise required to manage complex relocations. More than half of all annual relocations are generally completed during the peak posting season between November and January, helping ensure defence personnel are where they need to be to support operational requirements.
Beyond managing moves, we work closely with defence stakeholders to help members and families navigate entitlements and relocation benefits, delivering a smoother experience throughout the process.
By helping personnel transition smoothly between postings, our team contributes to broader defence capability by ensuring workforce mobility does not become a barrier to operational readiness.

Our managed services capability also supports defence through integrated procurement and supply chain solutions.
Since 2019, we have delivered fourth-party logistics (4PL) services under Defence's Commodity Reform Program, managing commodity sourcing, supplier engagement, fulfilment and transportation through a single operating model.
At the centre of this capability is Toll's Supply Marketplace, which currently manages more than 12,000 product lines and facilitates over 6,000 consignments annually across Australia. By acting as a strategic integrator across the supply chain, we help improve visibility, efficiency and access to critical supplies when and where they are needed.

Beyond traditional managed services expertise, our team also provides humanitarian support globally.
Since 2023, we have partnered with the Department of Home Affairs to deliver Assisted Passage services for Australia's Humanitarian Visa Program, providing travel and medical support for refugee and humanitarian entrants.
To date, our business has supported more than 40,000 clients across 50 countries. This capability has resulted in us becoming the world's largest refugee resettlement service provider by client volume, demonstrating our ability to deliver sensitive, people-focused programs in complex operating environments.